Terms and conditions
PRICES
The prices of our online store products include 25.5% VAT. We reserve the right to change prices and delivery costs.
PAYMENT SERVICE PROVIDER
Paytrail Oyj (2122839-7) acts as the payment intermediary service and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
"https://www.paytrail.com/kuluttaja/tietoa-maksamistea":https://www.paytrail.com/kuluttaja/tietoa-maksamistea
DELIVERY TIME AND METHOD
The delivery time for orders is normally approx. 1-5 working days, intermediate sales subject to reservations. Deliveries are made by Posti's parcel or freight service.
Note! If the order contains products from different manufacturers, they will be delivered separately.
Always check when receiving the goods that the delivery is undamaged. If you notice any damage to the packages, make a written note of it on the transport document before signing for the delivery. Comments about the damaged product should be made as soon as possible, no later than within 3 days of delivery to the address: asiakaspalvelut@styledesign.fi.
Please note that without a note on the waybill/consignment, you are responsible for any errors that are already noticeable at the time of delivery.
When receiving the shipment, please note any possible transport damage and check the products, report any possible transport damage immediately or at the latest within 7 days to the office clerk or the carrier, who will fill out a damage report. You can also report the damage online, e.g. at Posti.fi.
DELIVERY FEES
The delivery fee depends on the weight of the product. The fee is automatically added to the prices of the products in the online store.
Pickup from the showroom
Some products can be picked up from our showrooms in Espoo or Lempäälä. Please confirm the possibility of pick-up in advance by phone or email.
Showroom Espoo / Jani Puukkoniemi 040-5587080, jani.puukkoniemi@styledesign.fi
Showroom Lempäälä / Janita Puomila 040-5915080. janita@styledesign.fi
RETURNS
Our products have a 14-day right of return. Backordered and custom-made products do not have a right of return. The returned product must be unused and resalable in its original packaging. No markings may be made on the product packaging. Please carefully pack the products you are returning in the same packaging, either the original shipping packaging or other packaging, so that the products remain undamaged. Fill out the return form, which you can print from the My Account or Order Tracking page, and add it to the packaging. Attach the return information to the packaging.
Once the return has been received, we will refund your purchase via the payment service you used without shipping costs, because the return costs are the same as the shipping costs.
Return with Helposti code
Order a return code at posti.fi/palautapaketti by entering the shipping code (code starting with JJFI). Return the package to any Posti ATM or Posti according to the instructions you received.
You can also return the shipment through a Posti service point.
If the shipment does not have a JJFI code or the products were delivered by our supplier (the sender of the package is other than Styledesign Finland Oy), please contact our customer service by email asiakaspalvelut@styledesign.fi.
You can also return the products to our showrooms. Please arrange the return time in advance by phone or email.
Showroom Espoo / Jani Puukkoniemi 040-5587080, jani.puukkoniemi@styledesign.fi
Showroom Lempäälä / Janita Puomila 040-5915080. janita@styledesign.fi
UNCLAIMED PACKAGE
Non-claiming is not the same as a return or cancellation. We will charge delivery costs for an undeclared package.